Refunds & Returns

As part of our Customer Service commitment, Buzz Savories stands behind our products and we want you to be as happy with them, as the vast majority of our customers have been. If for any reason you’re unsatisfied we encourage you to contact us at 1-308-991-2218 between the hours of 8:30am and 5:00pm CST or via email at [email protected]

We’re very sorry, but perishable food products cannot be returned. All food items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

We do our best to minimize product breakage in transit; however, glass jars can experience breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For instances where a product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment for a refund or exchange.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchange (if applicable):

No refund is given, an exchange  may be offered for:

• Change of mind
• Products that have been opened or tampered with or are not in their original condition.
• Incorrect orders made by the recipient

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) days.

Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or exchanges for food products that are “not quite to your liking.”

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our address for returns shipping:
Buzz Savories, LLC
701 4th Avenue, Suite 9
Holdrege, NE 68949